Warehouse SOP Example and Free Template

Updated 2026-10-30

Receiving mistakes turn into inventory errors and damaged stock. Below is a complete receiving SOP you can copy, followed by a generator that writes one for your own warehouse.

Generate my own SOPFree · No sign-up · Starts from this example

What a good warehouse SOP covers

  • How a delivery is matched to its purchase order
  • Safe unloading with forklifts and pallet jacks
  • Counting, damage checks and what to do with discrepancies
  • Labeling, put-away and recording in the system

Example SOP

Warehouse Receiving SOP

Purpose
Receive inbound shipments accurately and safely, so stock in the system matches what is on the shelf.
Scope
Applies to all receiving clerks and forklift operators at the dock.
Responsibilities
Receiving clerk · Forklift operator · Warehouse supervisor
Equipment & PPE
Purchase order and packing slip · Handheld scanner or warehouse management system (WMS) · Forklift or pallet jack · Safety shoes and hi-vis vest · Wheel chocks

Procedure

  1. 1

    Check in the carrier

    Match the carrier’s paperwork to an open purchase order and assign a dock door.

  2. 2

    Secure the trailer

    Chock the trailer wheels or engage the dock lock before anyone enters the trailer.

    Caution: Never drive a forklift into a trailer that is not secured.

  3. 3

    Inspect the seal and load

    Check that the seal number matches the paperwork and look for visible damage before unloading.

  4. 4

    Unload safely

    Unload pallets with a forklift or pallet jack, keeping loads low and the dock area clear of people.

    Caution: Only trained and authorized operators may use the forklift.

  5. 5

    Count and check

    Count each item against the packing slip and inspect cartons for damage.

  6. 6

    Record discrepancies

    Note any shortage, overage or damage on the delivery receipt, photograph it and tell the supervisor before the driver leaves.

  7. 7

    Label and put away

    Scan or label each pallet and move it to its assigned location.

  8. 8

    Close the receipt

    Confirm the received quantities in the WMS and file the signed paperwork.

Notes

  • Follow your company’s vendor claim process for damaged or missing goods.

Turn this SOP into a training video

Each step becomes a short clip showing the action, with the step text alongside, for new staff to watch before their first shift.

See a video storyboard

Frequently asked questions

What SOPs does a warehouse need?
Common ones are receiving, put-away, picking, packing, shipping, cycle counts, forklift pre-use inspection and dock safety.
How do I train new warehouse staff on an SOP?
Walk them through the written steps, then let them watch a short video of each step before doing it under supervision.
Can I turn this into a training video?
Yes. Generate your SOP, then turn it into a video where every step has its own clip with the step text alongside.

New to SOPs? Read how to write an SOP