Example SOP
Warehouse Receiving SOP
- Purpose
- Receive inbound shipments accurately and safely, so stock in the system matches what is on the shelf.
- Scope
- Applies to all receiving clerks and forklift operators at the dock.
- Responsibilities
- Receiving clerk · Forklift operator · Warehouse supervisor
- Equipment & PPE
- Purchase order and packing slip · Handheld scanner or warehouse management system (WMS) · Forklift or pallet jack · Safety shoes and hi-vis vest · Wheel chocks
Procedure
- 1
Check in the carrier
Match the carrier’s paperwork to an open purchase order and assign a dock door.
- 2
Secure the trailer
Chock the trailer wheels or engage the dock lock before anyone enters the trailer.
Caution: Never drive a forklift into a trailer that is not secured.
- 3
Inspect the seal and load
Check that the seal number matches the paperwork and look for visible damage before unloading.
- 4
Unload safely
Unload pallets with a forklift or pallet jack, keeping loads low and the dock area clear of people.
Caution: Only trained and authorized operators may use the forklift.
- 5
Count and check
Count each item against the packing slip and inspect cartons for damage.
- 6
Record discrepancies
Note any shortage, overage or damage on the delivery receipt, photograph it and tell the supervisor before the driver leaves.
- 7
Label and put away
Scan or label each pallet and move it to its assigned location.
- 8
Close the receipt
Confirm the received quantities in the WMS and file the signed paperwork.
Notes
- Follow your company’s vendor claim process for damaged or missing goods.
